Customer reviews of Tvm
At TVM we pride ourselves on the great service we provide to all of our customers. We understand that buying a car can be a daunting prospect, so we strive to make the car buying process as simple and hassle-free as possible with our relaxed approach.
Don't just take our word for it, see what our customers say
Based on 40 customer reviews
Outstanding Customer Service!
By Robert G on 28 January 2016 | Verified purchase
It's not often I take the time to write reviews for things I buy, however I felt in this instance I just had to. At first I had reservations about making the trip to see the car as it was very well priced and as the saying goes "if it's too good to be true it usually is" but after a brief telephone conversation I was reassured the car was as described, and the attitude of the call taker was impeccable. On arrival the car was immaculately clean and extremely well presented, I examined the car from top to bottom (part time mechanic) and it was exactly as described with a very long MOT. even more importantly the service I received from all the staff was excellent. The paperwork was shown with nothing hidden and a full HPI report was provided, My son even got a Lolly as we left. I would have no hesitation in recommending Top Value Motors and the next time I want to upgrade my car I will be visiting their website immediately! Thanks Guys, Car is everything you promised!!!
Very friendly and approachable .
By LINDA I on 18 January 2016 | Verified purchase
First time I have ventured out to buy a vehicle on my own. Couldn't have been made to feel more comfortable . The sons of the owner Charlie and Bill are are really nice boys and made the process a lot easier ! I just had to email Gary and let him know how great they were :)
Outstanding customer service throughout
By Mrs Lisa W on 06 November 2015 | Verified purchase
I would highly recommend Gary. The service received from start to finish was easy, comfortable and supportive. At no time did I feel under pressure to buy his vehicle but once agreed he assisted me with taxing the vehicle and arranging my insurance before I drove away. Will definitely be passing his details on to family friends when they are looking to change their cars.
By David G on 07 December 2017 | Purchase not verified
After not buying a car from TVM because of the un-advertised state it was in, today, as I drove my new car, I pulled up at some traffic lights in Stanford-Le-Hope and saw the younger man who I was dealing with pull up beside me. He was in the car with friends who then, for no reason at all, pulled down their car windows and started filming me and laughing. In retrospect I am very glad I didn't do business with what appears to be an extremely unprofessional individual. The actions were very surprising, childish and on the verge of harassment. This is no way to carry yourself in business. I was not going to write a review but the actions of today should be heard.
By James S on 27 November 2017 | Purchase not verified
I recently purchased a vehicle from TVM, the service I received from the first contact to the completion of the sale was excellent. I'm very pleased with my vehicle and would highly recommend this very friendly company.
By Lee D on 12 November 2017 | Purchase not verified
Such a pleasure to deal with. Good honest genuine guys. I was looking for a van for a while, always a bit dubious about buying second hand vehicles but TVM put my mind at rest by genuinely being honest telling me all about the vehicle and what had been done as well as minor issues which they did not have to mention. pleased with the service and definitely recommend them to anyone and will be using this company again in the future. Lee
Top cars top prices top company
By len m on 31 October 2017 | Purchase not verified
Bought a Peugeot 508 sw from tvm. Had it 6 days and the clutch went. Phoned them up and they just said, bring the car down and we will sort it. No arguing or haggling. Fantastic customer service which is so rare these days. I would highly recommend TVM to any one looking for a decent car, a good price and the best customer service by a country mile
Badly Let Down
By Lee P on 11 August 2017 | Purchase not verified
NOT HAPPY very un-reliable seller. An appointment was made for me to view a vehicle (that's how this guy works, no showroom), I was told to arrive after 2pm. At 1.45pm while on my way to the appointment he rings my office to say he has sold it. Very poor customer relations, typical money grabbing dealer, no customer loyalty, no scruples, avoid…
They are great, even in unusual circumstances
By Szilvia K on 18 June 2017 | Purchase not verified
I had a view on Saturday in a straightforward, chilled manor and put the deposit down for my new car with the intention to collect it later. There was non of the usual "dealer-talk" and pushiness which helped a lot. Shortly after my old car has broken down on my way home, on the M25. TVM was very helpful on the phone, helping to find the best available options in my misery. Even allowed me long enough to get back to them and collect the car on the same day. They also helped me with setting up the temporary insurance and paying for the tax to enable me to drive away there and then. Very eventful day but had a nice journey home in my new Honda Jazz, thanks guys. Recommended without hesitation.
Honest Gent with high levels of service
By Raj P on 01 March 2017 | Purchase not verified
My friend and I were looking for a VW EOS. Everyone we saw was unwashed, low tyre pressures, not hoovered inside, so all in all they were not as you would like a car to be presented to you from a dealer. Gary at TVM communicated with me on the phone before we went to see the car, and by text message also to say it was washed and hoovered and ready. He met us, and it was obvious he is a trustworthy honest chap who I would have no issue doing business with again. What any purchaser needs to be aware of is this "You are buying a used car and it most likely will have the odd minor fault or scuff to body or alloy". If you can absorb this statement Gary is the man for you. TVM met and exceeded our expectations and I will use them myself in the not too distant future. Thank you Gary.
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