Customer reviews of Tvm
At TVM we pride ourselves on the great service we provide to all of our customers. We understand that buying a car can be a daunting prospect, so we strive to make the car buying process as simple and hassle-free as possible with our relaxed approach.
Don't just take our word for it, see what our customers say
Based on 57 customer reviews
Amazing experience, smooth purchase!
By Lena L on 17 February 2016 | Verified purchase
I am a Female who is very particular about what car I wanted, was more the specs and the feel of the car - TVM is a Family run business, Gary has been very helpful and accommodating to my timings, test drove on Sunday when everything was explained to me. I paid the deposit there and then but was petrified to drive on Motorway first thing if I pick it up from Basildon to Epping,So Gary and his son BILLY, very kindly delivered my new car 2 days later as agreed & in perfect condition when he didn't have to. I read review about the make and model and TOP GEAR said its a loud car, only to show it's a very smooth & well looked after car, decision was very smoothly made and so was purchase. If you are a Woman or a Man, Buy from TVM with no worries in the world. Taking my car back for MOT to Gary in October, you know when you meet a good car dealer. Thank you SO much Gary for such an amazing experience and for ensuring to always be there to support if I have any problems with the car.A+++++
First Rate Trader
By Brian B on 16 February 2016 | Verified purchase
From the first contact TVM were very friendly. They were very helpful and keen to help us with our purchase. They presented the car in an honest and truthful way helping us with our purchase of tax and insurance to enable us to drive away the same day. I have no hesitation in recommending TVM as a place to purchase your next vehicle.
A pleasure to deal with
By Simon L on 08 February 2016 | Verified purchase
I recently bought a Renault Megane and I'm very happy with the car. Gary was a pleasure to deal with with no pressure selling tactics. I would certainly consider dealing with TVM again in the future
Outstanding Customer Service!
By Robert G on 28 January 2016 | Verified purchase
It's not often I take the time to write reviews for things I buy, however I felt in this instance I just had to. At first I had reservations about making the trip to see the car as it was very well priced and as the saying goes "if it's too good to be true it usually is" but after a brief telephone conversation I was reassured the car was as described, and the attitude of the call taker was impeccable. On arrival the car was immaculately clean and extremely well presented, I examined the car from top to bottom (part time mechanic) and it was exactly as described with a very long MOT. even more importantly the service I received from all the staff was excellent. The paperwork was shown with nothing hidden and a full HPI report was provided, My son even got a Lolly as we left. I would have no hesitation in recommending Top Value Motors and the next time I want to upgrade my car I will be visiting their website immediately! Thanks Guys, Car is everything you promised!!!
Very friendly and approachable .
By LINDA I on 18 January 2016 | Verified purchase
First time I have ventured out to buy a vehicle on my own. Couldn't have been made to feel more comfortable . The sons of the owner Charlie and Bill are are really nice boys and made the process a lot easier ! I just had to email Gary and let him know how great they were :)
Outstanding customer service throughout
By Mrs Lisa W on 06 November 2015 | Verified purchase
I would highly recommend Gary. The service received from start to finish was easy, comfortable and supportive. At no time did I feel under pressure to buy his vehicle but once agreed he assisted me with taxing the vehicle and arranging my insurance before I drove away. Will definitely be passing his details on to family friends when they are looking to change their cars.
Why couldn't they just be honest?
By Geoff B on 15 July 2018 | Purchase not verified
Wasted journey. Specifically asked a question regarding rust on a Land Rover. I was told there was hardly any. When I got thereto view the car, I opened the sunroof to find it so badly rusted flakes landed on the seats. Complete waste of time and fuel getting there. Also, they often didn't answer the phone, landline or mobile, so not sure what after sales service will be like.
Excellent family business
By LEE D on 28 May 2018 | Purchase not verified
They went above and beyond to keep us happy and sorted out all problems we brought up even though it was an old vehicle.
5 star service
By Stephen S on 14 May 2018 | Purchase not verified
I have just recently bought a Vauxhall Vivaro from this family run business, 100% would recommend them. Smooth purchase and wonderfull after care service.
Honest, helpful and genuine people
By Aaron C on 04 April 2018 | Purchase not verified
Made the whole process of part exchange extremely easy. Felt the owners were honest and helpful and tried to accommodate my needs. If I need a vehicle in the future I will check here first.
- 07979 552285
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